CONTENTS
9NEWS
Latest news round-up from across North America
14
CASE STUDY
InspiriTec boosts efficiency and decreases AHT by 15 % with Genesys Cloud
14
18
EXPERT COLUMN
Private equity AI ambition outpaces software reality, warns Software Improvement Group report
JOHN CONNOLLY, PRESIDENT AND CEO, INSPIRITEC
28
20
LATEST INTELLIGENCE
The latest whitepapers from Fortinet and Comrach
4
INTELLIGENT CIO NORTH AMERICA www. intelligentcio. com