CASE STUDY strategy and vision,” Chennakeshavula said.“ They free up critical resources, accelerate innovation, and give us the flexibility to modernise on our own terms.”
With growing confidence in Rimini Street’ s capabilities, Silicon Labs is now expanding the partnership to include agentic AI ERP innovations.
We asked Radhika Chennakeshavula and James Harvey, EMEA CTO, Rimini Street for more
Radhika Chennakeshavula
Rimini Street has saved us around 50 % on vendor support costs, creating headroom for us to focus on transformation initiatives.
What impact has the collaboration with Rimini Street had so far?
The impact has been both operational and transformational. Rimini Street has saved us around 50 % on vendor support costs, creating headroom for us to focus on transformation initiatives.
We are reinvesting those savings into building a unified data platform that will support AI use cases across the organisation. The partnership was initially driven by declining support from SAP, rising costs and a lack of responsiveness.
Rimini Street offered what SAP could not: extended support across our ERP stack and rapid response times. We can rely on them for any issue and their ability to respond quickly has been a major advantage. and database standards. The initiative reduced technical debt, improved platform stability, strengthened security and compliance, and enabled faster, real-time reporting to support executive decision-making.
“ Rimini Street not only delivered outstanding results for our SAP project, but we were also able to go live ahead of schedule,” said Radhika Chennakeshavula, CIO and Vice President at Silicon Labs.“ Our SAP ECC investment continues to provide value, and we are now accelerating innovation around our SAP core without the cost, risk or disruption of moving to RISE with SAP.”
The success of this engagement led to a five-year Rimini Support for SAP agreement, delivering immediate savings of around 50 % on annual support costs. Silicon Labs also adopted Rimini Watch, an alternative to SAP Solution Manager, further extending the value of its ERP environment.
“ Rimini Street is more than a service provider. They are a trusted partner aligned with our
Importantly, we were able to delay migration to S / 4HANA and continue running our existing systems, which was critical for maintaining business continuity and avoiding unnecessary costs.
How did you communicate the benefits of this collaboration internally?
We positioned this as a strategic move rather than simply replacing one vendor with another. The combination of expanded support, faster SLAs, improved responsiveness and significant cost savings made the value clear.
If this had just been a like-for-like swap, it would not have resonated. Instead, the tangible benefits made it easy to gain buy-in from both executives and operational teams.
The responsiveness has been particularly impactful. We are not waiting for tickets to be addressed – we can speak directly to experts, often within minutes. This has increased team www. intelligentcio. com
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